Cancellation & Refund

Cancellation Policy:

1. Orders can be cancelled within 24-48 hours of placement if the product has not been shipped.
2. Custom or personalized leather goods cannot be cancelled once production has begun.
3. If cancellation is requested after shipment, customers must proceed with the return process instead, and shipping fees may be non-refundable.

Refund Policy:

1. Refund Request: Customers must request a refund through the website or contact the support team within 24 hours of product delivery.
2. Courier Inspection: After the refund request is raised, our courier partner will visit the customer to inspect the product.The courier will verify that the product is in its original condition, with packaging and tags intact.Once the inspection is completed and approved, the product will be picked up by the courier.
3. Refund Approval: If the product passes the inspection, the refund process will be initiated.The customer will receive a refund via the original payment method or check, depending on the policy.
4. Processing Time: The refund will be processed within 7-10 business days after the courier confrms successful inspection and return pickup.
5. Shipping Costs: For defective or damaged items, the return shipping costs will be covered by the company.