Question 1

What fits inside the Ryza Muse?

Accepted Answer

The Ryza Muse fits your daily essentials — cards, keys, earrings, a 5ml perfume, and makeup — with a backside slip pocket for quick access. Dimensions: 22 x 14 x 6 cm. Weight: 350g.

Question 2

Is this real leather or synthetic?

Accepted Answer

Genuine full-grain LWG-Gold certified leather — not PU, not bonded, not synthetic. Full-grain is the highest quality grade of leather available and develops a natural patina over time. It is the same grade used in luxury bags costing Rs.20,000 and above at Indian boutiques.

Question 3

Do you offer Cash on Delivery across India?

Accepted Answer

Yes. Cash on Delivery is available across most pin codes in India including Tier 2 and Tier 3 cities. A small Rs.99 convenience fee applies for COD orders. Prepaid and partial pay options are also available with 5 to 10 percent additional discounts and free express shipping.

Question 4

What if I receive a damaged product?

Accepted Answer

If there is any damage, contact us within 72 hours of delivery. We repair or replace under warranty with no questions asked.

Question 5

How long does delivery take across India?

Accepted Answer

We deliver across India in 3 to 5 working days via BlueDart. Prepaid orders are dispatched within 24 hours. Enter your pincode on the product page to see the exact estimated delivery date for your location.

Question 6

What is the return policy for Vintage Hides bags?

Accepted Answer

Vintage Hides offers 72-hour returns. If you are not satisfied for any reason, contact support within 72 hours of delivery. A free pickup will be arranged from your doorstep and the full refund is processed within 3 business days. All bags also come with a 1-year hardware warranty on stitching and clasps.

Question 7

How do I care for a genuine leather bag?

Accepted Answer

Wipe gently with a soft dry cloth after each use. Avoid heavy monsoon rain and prolonged direct sunlight. Store in the included branded dust bag when not in use. Apply a mild leather conditioner every 6 months to keep the leather supple. Full-grain leather develops a beautiful natural patina over time — it gets better the more you use it.

Question 8

What is the price of Vintage Hides leather bags?

Accepted Answer

The Ryza Collection starts at Rs.4,799 for the Ryza Core and goes up to Rs.6,999 for the Ryza Croco. The Ryza Muse is priced at Rs.5,999, Ryza Halo at Rs.5,499, and Ryza Duo at Rs.4,999. All bags use the same 100 percent full-grain LWG-certified leather. Prepaid orders get an additional 10 percent off.

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